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GALAPAGOS GIANT TORTOISE
1. Health Check and Preparation
- Before shipping, the tortoise undergoes a thorough health check by a certified veterinarian to ensure it is fit for travel.
- The tortoise is placed in a secure, ventilated container with appropriate padding to prevent injury during transit.
2. Packaging
- The container is designed to maintain a stable temperature and humidity level, suitable for the tortoise’s needs.
- Food and water are provided for long-distance shipments, ensuring the tortoise remains hydrated and nourished.
3. Documentation
- Necessary permits and documentation (e.g., CITES permits, health certificates) are prepared to comply with local and international regulations.
- A tracking number is provided to the customer for real-time shipment monitoring.
4. Shipping Method
- Tortoises are shipped via reputable courier services specializing in live animal transport.
- Expedited shipping options are available to minimize transit time.
5. Delivery and Receipt
- Upon arrival, the recipient is notified immediately to ensure prompt pickup.
- Instructions for acclimating the tortoise to its new environment are provided.
6. Post-Delivery Support
- Customers can contact our support team for any questions or concerns regarding the tortoise’s health or behavior after delivery.
A tortoise shipping warranty is a guarantee provided by the shipping service provider to ensure that the tortoise is delivered safely, healthy, and in accordance with agreed-upon care standards. This warranty covers various aspects to protect the tortoise during transit and provides financial protection or compensation to the customer in case of issues during shipping.
Aspects Covered in the Tortoise Shipping Warranty:
1. Health Condition:
- The shipping provider guarantees that the tortoise will be shipped in healthy condition and will undergo a health check before shipping.
- If the tortoise becomes ill or injured during transit due to the negligence of the shipping provider, they will cover veterinary costs or provide compensation.
2. Safety During Transit:
- The tortoise will be transported in a secure and species-appropriate manner.
- The provider ensures the tortoise is protected from stress, extreme weather, or other hazardous conditions during the journey.
3. Timely Delivery:
- The warranty guarantees that the tortoise will arrive at the destination within the agreed timeframe.
- If there is a significant delay due to the provider's fault, the customer is entitled to partial refunds or compensation.
4. Documentation and Legal Compliance:
- The provider ensures all necessary documents, such as health certificates, shipping permits, and customs paperwork (for international shipping), are prepared correctly.
- If legal issues arise that hinder shipping, the provider will resolve them.
5. Special Handling:
- For tortoises with special needs (e.g., injured, sick, or requiring specific care), the provider guarantees handling according to the customer's instructions or veterinarian recommendations.
6. Communication and Updates:
- The provider will provide regular updates on the tortoise's shipping status, including its location and condition during transit.
- If any issues arise, the customer will be notified immediately, and solutions will be provided.
Terms and Conditions of the Warranty:
1. Pre-Shipping Inspection:
- The tortoise must be in good health before shipping, and the customer must provide accurate information about its condition.
- The provider reserves the right to refuse shipping if the tortoise does not meet health or safety requirements.
2. Warranty Exclusions:
- The warranty does not cover damage, injury, or death caused by factors beyond the provider's control, such as natural disasters, undetected pre-existing conditions, or customer negligence in providing accurate information.
3. Warranty Claims:
- Customers must report any issues within a specified time frame (e.g., 24-48 hours after receiving the tortoise) to file a warranty claim.
- Claims must be supported by evidence such as photos, veterinary reports, or other relevant documents.
4. Compensation:
- Compensation may include partial or full refunds, coverage of veterinary expenses, or reshipment (if applicable).
Purpose of the Tortoise Shipping Warranty:
- To provide customers with peace of mind that their tortoise will be shipped with the highest standards of care.
- To build trust between customers and the shipping provider.
- To ensure the well-being of the tortoise during transit.
Example Warranty Clause:
"We guarantee that your tortoise will arrive at its destination healthy and safe. If injury, illness, or death occurs due to our negligence during shipping, you are entitled to compensation as per our terms and conditions. This warranty does not cover cases caused by factors beyond our control, such as natural disasters or unreported pre-existing health conditions."
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LATEST CUSTOMER REVIEWS
I purchased a pair of six-month-old well started Baby Giant Aldabrafor sale from Tortoproject farm about four months ago. I’m extremely happy with the quality of the animals as well as the communication that I have received and the way that they were packed for shipping. Tortoproject farm has always exemplify the upmost professionalism when making purchases whether large or small from them over the years. I would highly recommend them to anyone!
My wife and I purchased a pair of male And female baby giant Aldabra tortoises from tortoise town last May. They were such a pleasure to work with, gave countless care guidance and assistance with enclosure setups I just can’t thank them enough. Our tortoises came on the morning we scheduled and they’ve been active, healthy and growing fast. I would buy an Aldabra tortoise for sale from Tortoproject farm again in a heartbeat. I really think tortoise town is the best Aldabra tortoise Breeder there is. Keep up the great work TT
I am extremely pleased with my experience with Tortoproject farm! I purchased a pair of baby Giant AlDabra last winter and they are absolutely flawless and extremely outgoing! You can tell how much they socialize their baby tortoises for sale. I would highly recommend TT!
Our baby Aldabra tortoise arrived this morning and she is just perfect! Also, Courtney was very helpful with my questions concerning diet and habituate setup! Thank you again for the best torts around!
Great quality animals. Bought a leopard tortoise baby a few weeks back and he is a great little guy so far ???
Great communication from the owner, the tortoise arrived healthy and the packaging/shipping was very safe and fast. I have no complaints and only positive things to say about tortoproject farm
I have been keeping turtles and tortoises for 31 years and these stars may be the best quality I have ever seen. Great coloration and feeding same day as delivered. I would recomend Tortoproject farm to anyone.
The price was undeniably best in comparison to some other highly rated tortoise breeders online. And my tort is absolutely adorable! Alert and active right out of the box! Couldn’t be happier with the customer service, value, and quality of the cherry head tortoise I purchased here. Will, and have, highly recommended to friends and family!
Just wonderful, very active and eating up a stor already! Thank you!!
He looks great, eats like a pig and is really curious about everything. Super happy, shipping was fast and I couldn't ask for better communication.
If you like the Sulcata, The Ivory is just stunning. And you know if it's coming from Tyler it's TOP NOTCH no doubt. Thank you
I got my baby yellow foot today and he or she is already eating and exploring its enclosure, defiantly recommending this site for people.